Shipping & Deliveries
SHOP COLLECTION (Local Pickup)
We now offer a free collection service from our shop. Simply place your order online and we’ll email you to let you know when it’s ready to collect. We aim to get all orders ready for collection the same day (dependent on size of order and stock availability). Please ensure you have your payment card and a copy of your order (electronic or printed) when collecting as a member of our team will need to check this against your order. Please note that you must be over 18 years old to collect alcohol from our shop.
SAME DAY DELIVERY
After same day delivery, just give us a call on 03 9328 1132 and we’ll make every effort to accommodate.
For any assistance with orders and/or deliveries, please contact us on 9328 1132 or email at sales@parkhillcellars.com.au
DELIVERY & SHIPPING
WINE, CHAMPAGNE & SPIRITS
Local Deliveries (6km radius from store)
Orders Over $50 – FREE DELIVERY
Orders Under $50 – $10.00 Flat Rate
Melbourne Metro
Orders Over $200 – FREE DELIVERY
Orders Under $200 – $20.00 Flat Rate
BEER, CIDER, MIXERS, SOFT DRINKS, MINERAL WATER
Local Deliveries (6km radius from store)
Orders combined with a Wine & Spirits over $50 – FREE DELIVERY
Beer, Cider & Soft Drink ONLY – $10.00 Flat Rate
Melbourne Metro
Orders combined with a Wine & Spirits over $200 – FREE DELIVERY
Beer, Cider & Soft Drink ONLY – $30.00 Flat Rate
VICTORIA, REGIONAL OR INTERSTATE SHIPPING
Please contact us for Shipping charges and Information
SUMMER HEAT DELIVERY POLICY
During the hot summer months, we may choose to delay dispatch of your order to avoid potential heat damage to your wine. We use weather forecast information to make this judgement.
INSURANCE
Full transit insurance is automatically added to all orders sent to Australian addresses. Insurance is charged at the rate of 1% of the value of your order and will be calculated at the point of checkout. If you wish to send a parcel without insurance, please state this in your order’s special instructions or email sales@parkhillcellars.com.au as soon as your order is placed.
NB: If you elect to have your wine delivered to the back/front door without a signature, Parkhill Cellars will not be liable for missing parcels. If you are not at home at time of delivery, Parkhill Cellars HIGHLY recommends sending the wine back to the local postal outlet, where both ID & a signature will be required to pick up your wine.
PAYMENT AND CURRENCY
We accept MasterCard, Visa, American Express and PayPal.
All prices are in Australian dollars and include Goods and Services Tax at 10%.
SECURITY
Parkhill Cellars offers you a secure shopping experience. If you are paying by credit card, once your details are entered, your payment will be processed online. When utilising our credit card payment option, payments are processed via the Commonwealth Bank. We use SSL technology to securely transmit credit card details during this process. Credit card details are not stored by Parkhill Cellars beyond the duration of the transaction.